According to the law of January 6, 1988, you have a withdrawal period of 7 business days, from the date of receipt of the order, to return the products in order to make an exchange or obtain a refund of the amount of your purchase.
If the withdrawal period applies, Atalis Menorca must refund the amounts you have paid, without penalties, except for shipping costs.
Beyond the withdrawal period, any product return, whether with a guarantee, by amicable agreement of a claim or for any other reason, must be the subject of a formal agreement between the buyer and Atalis Menorca, and will entail the creation of a deposit. for the benefit of the buyer. Shipping costs will be borne by the buyer, unless the return is made within the framework of the guarantee.
Returned items must be sent together with a copy of the invoice, keeping the original packaging and having not been used.
In case of any problem, you can call +34 606 244 170 to specify the modalities of the return or exchange.