Purchase conditions

1st PRICES

The prices indicated on our website include VAT. In the final summary of the purchase, the total price will appear with taxes and shipping costs included.

DELIVERY PERIODS

Orders are prepared within 24-48 hours of business days after they are received. Once the shipment has been dispatched, the transit time for the Balearic Islands, mainland Spain, Portugal and Andorra is 48/72 hours.

Zone 1: Deliveries to Germany, Belgium, France, Holland, Italy, Luxembourg, Monaco and the United Kingdom will take 2 to 5 business days.

Zone 2: Deliveries for Austria, Denmark, Slovenia, Finland, Greece, Hungary, Ireland, Liechtenstein, Norway, Poland, Slovak Republic, Czech Republic and Switzerland will be 4-5 business days.

Shipping costs to the Canary Islands, Ceuta, Melilla and areas not belonging to the European Customs Union do not include import costs (tariffs), which will be paid in cash at the destination by the recipient of the merchandise.

2nd GEOGRAPHICAL COVERAGE

The products offered can be purchased in Spain and Europe. For the rest of the countries, please consult info@atalismenorca.com.

3rd CURRENCY

As a general rule, all payments must be made in euros, regardless of the payment system and country from the purchase.

4th CLAIMS

For any claim you can contact us through our email atalis.menorca@gmail.com

It will be necessary that you indicate us: name and surname, contact telephone number or e-mail, country and reason for the claim. We will assist you as soon as possible.

5th LIMITATION OF LIABILITY

Atalis Menorca is not responsible for damages caused by misuse of the product.

We do not assume responsibility for the information contained in the web pages of third parties that can be accessed by links or search engines from our page.

6th UPDATE AND MODIFICATION
We reserve the right to update, modify or eliminate the information contained in our website, at any time without prior notice, and without assuming responsibility for it.

7TH TECHNICAL ASPECTS

We do not assume responsibility derived from technical problems or failures in computer equipment not attributable to Atalis Menorca that occur during the connection to the network, as well as for damages that could be caused by third parties through illegitimate interference beyond the control of atalismenorca.com.

8th LEGISLATION AND JURISDICTION

These General Conditions will be interpreted according to the legislation in force in Spain on the matter, always mediating good faith.

9th EXCHANGES AND RETURNS

According to the law of January 6, 1988, you have a withdrawal period of 7 business days, from the date of receipt of the order, to return the products in order to make an exchange or obtain a refund of the amount of your purchase.

If the withdrawal period applies, Atalis Menorca must refund the amounts you have paid, without penalties, except for shipping costs.

Beyond the withdrawal period, any product return, whether with a guarantee, by amicable agreement of a claim or for any other reason, must be the subject of a formal agreement between the buyer and Atalis Menorca, and will entail the creation of a deposit. for the benefit of the buyer. Shipping costs will be borne by the buyer, unless the return is made within the framework of the guarantee.

Returned items must be sent together with a copy of the invoice, keeping the original packaging and having not been used.

In case of any problem, you can call +34 606 244 170 to specify the modalities of the return or exchange.

COMFORTABLE AND SECURE PAYMENT WITH SSL
– With a credit or debit card: You can pay with a VISA, VISA Electron and MasterCard card.

All the transactions you carry out with www.atalismenorca.com are carried out through Stripe’s services. Your credit card information will be entered on pages presented by CECA. In this way atalismenorca.com will not have access to said information.

Your credit card number and expiration date are instantly encrypted on your computer before being sent over the SSL protocol. No one can use your data without authorization, since the information is illegible. In this way, payment by credit card is totally safe.

– Bank transfer or account deposit: Once the order has been placed, you will be assigned an order number that you have to use as a reference when making the transfer. As soon as we receive the transfer, we will continue with the management of your order. Your order is valid for 5 days. After this period, if you have not made the transfer, the order will be automatically canceled.

– Paypal: If you choose this form of payment, once the purchase is completed, you will be redirected to the official Paypal website where you can make the payment. Once the payment has been made correctly, your order will be finalized and an email will be sent with the summary of your purchase. By pressing the button “Return to the web www.atalismenorca.com”, you will return to the web to see the order. You can pay with Paypal with your life card or also by opening an account with Paypal.

Regardless of the method of payment chosen, in the event that any of the items in the order were out of stock or had any incident at the time of dispatch, we will refund the corresponding amount on your credit card or by bank transfer in a term not exceeding 7 days from the date of payment. However, Atalis Menorca and depending on the circumstances, will deliver the products included in the order at the time of receipt without additional shipping costs.
 
Customer Support
Do not hesitate to contact us for any questions or queries. We will get in touch with you as soon as possible. You can do it

By phone: +34 676 315 009  (Monday to Thursday from 9am to 7pm and Friday from 9am to 2pm)

By email: info@atalismenorca.com

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